Return Policy

Return Eligibility
We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery for a full refund or exchange. All returned items must be in new, unused condition with original tags and packaging intact.

Non-Returnable Items
The following items cannot be returned:

  • Custom or made-to-order products
  • Final sale items (clearly marked)
  • Opened mattresses and bedding
  • Assembled furniture
  • Clearance items

Return Process

Step 1: Initiate Return

  • Contact our customer service team
  • Provide your order number and reason for return
  • Receive return authorization number

Step 2: Prepare Item

  • Repackage item in original packaging
  • Include all parts, manuals, and accessories
  • Attach return label to package

Step 3: Schedule Pickup

  • Contact approved carrier for pickup
  • Obtain tracking number
  • Retain pickup confirmation

Return Methods

Standard Returns

  • Customer responsible for return shipping
  • Must use approved carriers
  • Insurance recommended for high-value items

White Glove Returns

  • Available for large furniture items
  • $149 pickup fee applies
  • Our team handles disassembly and packaging

Refund Processing

Timeline

  • 5-7 business days after item receipt
  • Inspection required before refund
  • Email notification upon completion

Refund Methods

  • Original payment method
  • Store credit (with 10% bonus)
  • Exchange for other products

Damaged or Defective Items

Reporting Timeframe

  • Report within 48 hours of delivery
  • Photos of damage required
  • Do not assemble damaged items

Resolution Options

  • Replacement shipment
  • Partial refund
  • Full refund with return

Special Circumstances

Wrong Item Received

  • Report within 7 days
  • Free return shipping
  • Expedited correct shipment

Missing Parts

  • Contact within 14 days
  • Free parts shipment
  • No return required

Return Shipping Costs

Customer Responsibility

  • Return shipping costs
  • Insurance fees
  • Custom duties for international returns

Company Responsibility

  • Defective items
  • Wrong items shipped
  • Damage during initial shipping

International Returns

Additional Requirements

  • 45-day return period
  • Customer handles customs
  • Original shipping non-refundable
  • Return to specified warehouse

Restocking Fees

Standard Items

  • No restocking fee within 30 days
  • 15% fee after 30 days
  • 25% fee for assembled items

Custom Items

  • Non-returnable
  • Case-by-case consideration
  • Store credit possible

Return Exceptions

Holiday Period

  • Extended to January 31st
  • For purchases November 1-December 24
  • Standard conditions apply

Final Sale Items

  • Clearly marked at purchase
  • No returns accepted
  • All sales final

Contact Information

Return Authorization

Customer Service Hours

  • Monday-Friday: 8AM-6PM EST
  • Saturday: 9AM-5PM EST
  • Sunday: Closed

Important Notes

Original Condition

  • Must be unused, unassembled
  • Original packaging required
  • All tags and labels attached
  • No stains, odors, or damage

Documentation

  • Include original invoice
  • Packing list required
  • Return authorization number
  • Reason for return

Last Updated: September 2023